Privacy policy

PRIVACY POLICY

Last updated: /June 12, 2025

This Privacy Policy describes how VelFend (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from aristovault.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

We collect personal details that you provide through our Services, including:

  • Contact Information: Name, address, phone number, email.
  • Order Information: Billing/shipping address, payment confirmation, contact details.
  • Account Details: Username, password, security questions, and account security settings.
  • Customer Support Data: Any information you share in communications with us, such as inquiries or service requests.

Some features may require direct input of personal information. Choosing not to provide this data may limit access to certain functionalities.

Information We Collect about Your Usage

We also gather data about how you interact with our Services (“Usage Data”) using technologies like cookies and pixels. This may include:

  • Device & Browser Details: Information about your device, browser type, and operating system.
  • Network & Connection Data: IP address, location, and network settings.
  • Site Interaction Records: Tracking how you navigate, interact, and engage with our Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

 Providing Products and Services We use personal information to offer our services, process payments, fulfill orders, send notifications, manage accounts, arrange shipping, facilitate returns and exchanges, and enhance your shopping experience by matching accounts with Shopify services. Shopify processes your information according to its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising We use personal information for marketing purposes, including sending communications via email, text, or postal mail and displaying ads. This also includes personalizing services and advertisements across our site and other platforms.

For residents of the EEA, data processing is based on our legitimate interest in selling products, per Art. 6 (1) (f) GDPR.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action against potential fraudulent, illegal, or malicious activities. If you create an account to use our Services, you are responsible for keeping your credentials secure. We strongly advise against sharing your username, password, or access details with anyone. If you believe your account has been compromised, contact us immediately.

For residents of the EEA, the legal basis for processing this data is our legitimate interest in maintaining the security of our website, as outlined in Art. 6 (1) (f) GDPR.

 Communicating with You & Improving Services

We use your personal information to provide customer support and enhance our Services. This aligns with our legitimate interest in ensuring responsiveness, delivering effective service, and maintaining a strong business relationship with our customers under Art. 6 (1) (f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify Cookie Policy.

We use Cookies to power and improve our Site and Services—including to remember your actions and preferences, run analytics, and better understand user interaction with the Services. This helps us administer, improve, and optimize the Services.

We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising available to you both here and elsewhere.

Most browsers automatically accept Cookies by default. However, you can choose to set your browser to remove or reject Cookies through your browser controls. Keep in mind that removing or blocking Cookies may negatively impact your user experience and may cause certain features or functionalities to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent the sharing of information with third parties, such as advertising partners.

Please note that while your browser may allow you to transmit a “do not track” signal, our Site—like many others—is not designed to respond to such signals.

How We Disclose Personal Information

In certain circumstances, we may share your personal information with third parties for contract fulfillment, legal compliance, and other purposes outlined in this Privacy Policy. These circumstances include:

  • Sharing data with vendors or third-party providers who assist with IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
  • Partnering with business and marketing firms to provide services and targeted advertising. These partners will handle your information in accordance with their own privacy policies.
  • Disclosing information upon your request or consent, such as for shipping services or through social media logins and integrations.
  • Sharing data within our corporate group or with affiliates in pursuit of legitimate business operations.
  • In the event of a business transaction (e.g., merger, bankruptcy), or when legally required to comply with subpoenas, search warrants, or other legal inquiries.
  • Protecting and defending our Services, our rights, and the rights of users or others.

Over the past 12 months, we have disclosed various categories of personal information as outlined in the sections "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information."

Category

Categories of Recipients

Identifiers such as basic contact details and certain order and account information

          Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)

         Business and marketing partners

          Affiliates

Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information

Commercial information such as order information, shopping information, and customer support information

Internet or other similar network activity, such as Usage Data

Geolocation data such as locations determined by an IP address or other technical measures

 

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third-Party Websites and Links

Our Site may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies, along with their terms and conditions.

We do not guarantee and are not responsible for the privacy or security of external sites, including the accuracy, completeness, or reliability of information found on them. Information you share on third-party platforms may be publicly viewable by other users.

Our inclusion of such links does not imply endorsement of the content on those platforms or their owners/operators, unless otherwise stated on our Site.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

·         Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

·         Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

·         Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: support@velfend.com

Address: 5830 East 2nd Street, Suite 7000,Casper, WY 82609,United States

We will do our best to respond promptly and address your concerns.