Shipping policy

SHIPPING POLICY

📦 Do I have to pay for shipping? No, sir. Economy Shipping is 100% FREE on all orders. If you want to receive your order sooner, we also offer Standard Shipping and Express Shipping options.

📫 Tracking Confirmation All orders receive a tracking number via email once processed and deployed.

🔔 Mission Critical Notice

      Some shipments may face delays depending on courier transit conditions.

      Order cancellations are accepted only within 2 hours of placing the order.

⏱ Processing & Delivery Times

      Processing Time: 1-3 days after order placement due to high demand.

      Shipping Time:

      Free Economy Shipping: 8-12 business days (domestic & international standard).

      Standard Shipping: 5-7 business days.

      Express Shipping: 2-4 business days.

Delivery Policy

📦 VelFend Commitment to Customers At VelFend, customer satisfaction is our top priority. Our logistics team works tirelessly to ensure your order is processed efficiently and arrives as quickly as possible. Delivery times may vary depending on location and demand.

⚠️ Additional Order Information

      We do not ship to PO Boxes.

      Delivery estimates are approximate and not guaranteed.

      Customs clearance delays are beyond our control.

      Local holidays in your country may affect delivery times.

VelFend is not responsible for delays beyond estimated windows.

Return shipping is the responsibility of the customer.

📫 Reporting Delayed Deliveries If your order hasn't arrived within the expected timeframe, please contact our support team at support@velfend.com, and we will assist you in resolving the issue.

🚫 Exclusions from Coverage

      Orders with incorrect shipping details provided by the customer.

      Missed deliveries due to recipient unavailability at the time of delivery.